Please provide a valid street
address with each order (we are currently unable to ship to P.O.
boxes). Additional charges apply to rush and international
shipments, including Alaska, Hawaii and Puerto Rico. Shipping
costs are listed beside each product. If there is no price, you
can call to get a quote (this is especially prevalent for the
higher weight items). Many
products ordered from Finedia.com are shipped directly from the
company that manufactures the product, so if you order more than
one item, each may arrive in a separate package. However, your
single order will reflect the total cost, including shipping,
regardless of the number of items you buy.
**IMPORTANT!
International
shipments are subject to Duties, Taxes, Broker Fees, and Customs
Fees in your country. These EXTRA fees are YOUR responsibility
and must be paid upon receipt of the shipment. The rules for
these fees vary by country, and your local government determines
the duty and customs charges.
Sales Tax is added only to
orders delivered within California. The state of California
requires that we charge sales tax on the full amount of the
order including the shipping charges. When applicable, sales tax
information will be displayed in your shopping cart along with
other pricing information that pertains to your order. The
current sales tax rate in California is 7.25%. For orders within
the Orange County area, the tax rate is 7.75%. LA County is
8.25%
Canadian Orders:
Canadian orders are subject to duties, taxes are the
responsibility of the customer and must be paid upon receipt of
shipment. Contact your customs office for more information on
duties, taxes and restricted products. The estimated time of
delivery for Canadian orders is 2-3 weeks.
International Orders:
Duties, taxes and customs are the responsibility of the consumer
and must be paid upon receipt of the shipment. These rules vary
by country, and your local government determines duty and
customs charges. All international orders must be paid for by
credit card.
All orders are processed
between 7 a.m. and 5 p.m. (PST), Monday through Friday. Your
order will try to be shipped within 48 hours, unless otherwise
noted. Please see Shipping Information for delivery and shipping
policies.
Though we do our best to make sure the products we offer are
always available, we occasionally run out of particular items.
If the item you order is unavailable, we'll notify you within 24
hours.
NOTE: The above returns
process is for domestic (U.S.) customers only on packages that
HAVE BEEN AUTHORIZED first. Call 1-800-216-6034 or use our Live
Help available from 7am - 6 pm PST, Monday - Friday. You may
also request return authorization via e-mail at sales@finedia.com.
Returns should be sent to the following address.
Finedia.com
20505 Crescent Bay
Lake Forest, California 92630
USA
In order to make an exchange
please follow the above returns process and place a new order
for the items you would like. We handle all exchanges as
separate invoices, your return will be credited to your credit
card and any new order will be a new charge.
If you receive a product that was damaged in shipping, please
email us at sales@finedia.com.
Please include your order number (found on packing slip) and the
name of the carrier.
