Finedia products are well protected by a 30-day guarantee policy..
If you are not satisfied with an item that you have purchased,
you may return the item it is in new, undamaged or original
condition.
Prior to returning any
merchandise, please contact our Customer Service Department by
calling
1-800-550-0056,
or send us an online Inquiry to obtain a Return Merchandise
Authorization
(RMA) Number. This number must be referenced on paperwork
accompanying your return, and
must be clearly marked on the outside of the shipping package.
Merchandise may be returned or
exchanged if received within 30 days of date of shipment in
original condition, in the original packaging with the security
tag intact. All returns must be accompanied by the proof of
purchase and original shipping papers. The RMA number must
appear where indicated on the shipping document and written on
the outside of the package; please indicate reference for refund
or exchange where indicated. All Returns must only be shipped to
the address indicated
in the RMA instructions.
If the return merchandise is
returned to any other address other than that indicated, the
customer will be charged a $ 50 handling fee.
All returned
merchandise will be inspected by Sole Convenience Inc. prior to
issuance of refunds or exchanges. Consideration will be taken to
GIA serial numbers and assurance that the diamonds we sold are
the one return to us. The full cost of the return item will be
refunded, EXCLUDING shipping, handling and insurance costs.
Refunds will be made in the original form of payment.
Diamond returns must be
accompanied by the original matching or identifying grading
report(s), along with the original warranty document. Should the
diamond grading reports(s) or warranty document not be included
with the merchandise, the customer will be charged a $150
replacement fee for each missing document.
Custom work, special orders
(including rings that have been charged an extra charge for
sizing), personalized or engraved items cannot be returned
unless there is an error on the part of Sole Convenience Inc.
Shipping and handling costs
will be refunded only when the return is necessary due to Sole
Convenience Inc. error, or when Sole Convenience Inc. has
confirmed the merchandise is defective. If the item is defective
or not as ordered, the customer has the option of requesting a
refund or
an exchange for the purchase.
Sole Convenience Inc. will
provide service and repair to any jewelry that it sells. Please
contact our Customer Service Department if you have any
questions concerning repairs or alterations. Sole Convenience
Inc. will not be responsible for any repairs or alterations made
by any outside party without the prior consent of Sole
Convenience Inc. Any alteration made without consent voids any
warranties, including the 30 day refund policy.
No refunds will be made for
any repair work undertaken by a third party. Returned
merchandise must be shipped prepaid (via Federal Express, UPS or
U.S. Mail - Registered Delivery), and insured for the full
purchase price.
